Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 262 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) taking sides at once (d) listening without blame
2. 2.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
3. 3.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
4. 4.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) shouting back (d) finding a middle way
5. 5.Which of these makes a conflict worse? (a) spreading gossip (b) finding a middle way (c) apologising sincerely (d) focusing on the problem
6. 6.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
7. 7.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
8. 8.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) saying “I feel…” (d) shouting back
9. 9.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 3 (d) step 2
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
11. 11.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
13. 13.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
14. 14.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
15. 15.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
16. 16.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
17. 17.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
18. 18.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) taking sides at once (d) listening without blame
19. 19.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
20. 20.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
21. 21.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) using a calm voice (d) finding a middle way
22. 22.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
23. 23.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
24. 24.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
25. 25.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) taking sides at once (d) bringing up old fights
26. 26.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 3 (d) step 4
27. 27.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) walking off in anger (d) saying “I feel…”
28. 28.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
29. 29.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) using a calm voice (d) bringing up old fights
30. 30.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
31. 31.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) finding a middle way (d) taking sides at once
32. 32.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 2 (d) step 3
33. 33.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
34. 34.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
35. 35.Which of these helps solve a conflict? (a) walking off in anger (b) listening without blame (c) bringing up old fights (d) spreading gossip
36. 36.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
37. 37.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) spreading gossip (d) taking sides at once
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
40. 40.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4

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