Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 263 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 2 (d) step 4
2. 2.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
3. 3.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) taking sides at once (d) saying “I feel…”
4. 4.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
5. 5.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
6. 6.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) spreading gossip (d) finding a middle way
7. 7.Which of these helps solve a conflict? (a) focusing on the problem (b) taking sides at once (c) spreading gossip (d) walking off in anger
8. 8.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
9. 9.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
10. 10.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) shouting back (d) finding a middle way
11. 11.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
13. 13.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 4 (d) step 1
14. 14.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
15. 15.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
16. 16.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
17. 17.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2
18. 18.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) listening without blame (d) finding a middle way
19. 19.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) using a calm voice (d) spreading gossip
20. 20.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
21. 21.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 1 (c) step 4 (d) step 2
22. 22.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
23. 23.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) saying “I feel…” (d) taking sides at once
24. 24.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 4 (d) step 1
25. 25.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
26. 26.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 1 (d) step 2
27. 27.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
28. 28.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
29. 29.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
30. 30.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) apologising sincerely (d) spreading gossip
31. 31.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
33. 33.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
34. 34.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
36. 36.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) listening without blame (d) taking sides at once
37. 37.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) taking sides at once (d) using a calm voice
38. 38.🔍 Which is the odd one out? (a) apologising sincerely (b) walking off in anger (c) finding a middle way (d) focusing on the problem
39. 39.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) listening without blame (d) apologising sincerely
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions

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