Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 267 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) listening without blame (d) spreading gossip
2. 2.Which of these makes a conflict worse? (a) finding a middle way (b) name-calling (c) using a calm voice (d) listening without blame
3. 3.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
4. 4.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
5. 5.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
6. 6.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
7. 7.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) walking off in anger (d) apologising sincerely
8. 8.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
9. 9.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
10. 10.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) shouting back (d) taking sides at once
11. 11.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
12. 12.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
13. 13.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
14. 14.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
15. 15.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
16. 16.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
17. 17.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) taking sides at once (d) apologising sincerely
18. 18.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
19. 19.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) bringing up old fights (d) name-calling
20. 20.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) shouting back (d) finding a middle way
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
22. 22.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
24. 24.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
25. 25.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
26. 26.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
27. 27.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) listening without blame (d) spreading gossip
28. 28.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 1 (d) step 4
29. 29.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) bringing up old fights (d) using a calm voice
31. 31.Which of these makes a conflict worse? (a) bringing up old fights (b) using a calm voice (c) saying “I feel…” (d) apologising sincerely
32. 32.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) saying “I feel…” (d) bringing up old fights
33. 33.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
34. 34.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
36. 36.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
37. 37.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 2 (d) step 1
38. 38.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
39. 39.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) using a calm voice (d) apologising sincerely
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options

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