Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 268 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
2. 2.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
3. 3.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) focusing on the problem (d) spreading gossip
4. 4.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
5. 5.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
6. 6.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 2 (d) step 1
7. 7.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
8. 8.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
9. 9.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
10. 10.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) saying “I feel…” (d) taking sides at once
11. 11.Which of these makes a conflict worse? (a) finding a middle way (b) shouting back (c) focusing on the problem (d) apologising sincerely
12. 12.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
13. 13.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 2 (d) step 3
14. 14.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) bringing up old fights (d) saying “I feel…”
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
16. 16.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) spreading gossip (d) apologising sincerely
17. 17.Which of these makes a conflict worse? (a) listening without blame (b) walking off in anger (c) focusing on the problem (d) apologising sincerely
18. 18.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
19. 19.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
22. 22.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) spreading gossip (d) shouting back
23. 23.Which of these helps solve a conflict? (a) bringing up old fights (b) focusing on the problem (c) name-calling (d) taking sides at once
24. 24.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
25. 25.Which of these makes a conflict worse? (a) name-calling (b) using a calm voice (c) listening without blame (d) apologising sincerely
26. 26.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 4 (d) step 3
27. 27.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
28. 28.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
29. 29.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
30. 30.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
31. 31.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
32. 32.Which of these makes a conflict worse? (a) bringing up old fights (b) focusing on the problem (c) saying “I feel…” (d) apologising sincerely
33. 33.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
35. 35.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
36. 36.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 3 (d) step 4
37. 37.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) spreading gossip (d) name-calling
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
40. 40.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan

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