Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 270 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “shouting back” makes a conflict worse. (a) False (b) True
2. 2.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
3. 3.True or false: “name-calling” makes a conflict worse. (a) True (b) False
4. 4.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) saying “I feel…” (d) name-calling
5. 5.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
6. 6.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
7. 7.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) spreading gossip (d) using a calm voice
8. 8.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
9. 9.True or false: “name-calling” helps solve a conflict. (a) True (b) False
10. 10.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
11. 11.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 3 (d) step 4
13. 13.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
14. 14.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with silence (d) with a winner and loser
15. 15.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) apologising sincerely (d) using a calm voice
16. 16.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
17. 17.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
18. 18.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
19. 19.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
20. 20.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
21. 21.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
22. 22.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
23. 23.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
24. 24.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
25. 25.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) shouting back (d) bringing up old fights
26. 26.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) spreading gossip (d) shouting back
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
28. 28.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) shouting back (d) listening without blame
30. 30.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
31. 31.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
32. 32.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 2 (d) step 3
33. 33.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
34. 34.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
35. 35.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
37. 37.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
38. 38.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) saying “I feel…” (d) walking off in anger
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
40. 40.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options

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