Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 271 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) saying “I feel…” (d) shouting back
2. 2.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
3. 3.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
4. 4.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
5. 5.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 3 (d) step 2
6. 6.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
7. 7.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
8. 8.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
9. 9.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
10. 10.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
11. 11.Which of these makes a conflict worse? (a) focusing on the problem (b) walking off in anger (c) apologising sincerely (d) saying “I feel…”
12. 12.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) name-calling (d) using a calm voice
13. 13.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 1 (d) step 4
14. 14.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
15. 15.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
16. 16.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
17. 17.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
18. 18.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
19. 19.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
21. 21.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
22. 22.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
23. 23.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) bringing up old fights (d) name-calling
24. 24.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
25. 25.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
26. 26.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
27. 27.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
29. 29.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
30. 30.🔍 Which is the odd one out? (a) apologising sincerely (b) walking off in anger (c) focusing on the problem (d) using a calm voice
31. 31.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) shouting back (d) apologising sincerely
32. 32.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) using a calm voice (d) bringing up old fights
34. 34.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
35. 35.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
36. 36.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) taking sides at once (d) using a calm voice
37. 37.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
38. 38.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
39. 39.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
40. 40.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it

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