Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 272 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
2. 2.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
3. 3.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
4. 4.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
5. 5.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
6. 6.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
7. 7.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
8. 8.True or false: “shouting back” helps solve a conflict. (a) True (b) False
9. 9.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
10. 10.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
11. 11.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
12. 12.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
14. 14.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
15. 15.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
17. 17.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
18. 18.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 1 (d) step 3
19. 19.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
20. 20.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
21. 21.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
22. 22.Which of these helps solve a conflict? (a) apologising sincerely (b) spreading gossip (c) shouting back (d) walking off in anger
23. 23.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
24. 24.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) finding a middle way (d) using a calm voice
25. 25.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
26. 26.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
27. 27.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
29. 29.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
31. 31.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
32. 32.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) use the louder one’s (d) scrap the project
33. 33.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
34. 34.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) using a calm voice (d) taking sides at once
35. 35.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
36. 36.True or false: “shouting back” makes a conflict worse. (a) True (b) False
37. 37.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
38. 38.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
40. 40.Which of these makes a conflict worse? (a) name-calling (b) apologising sincerely (c) focusing on the problem (d) listening without blame

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