Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 274 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) finding a middle way (d) bringing up old fights
2. 2.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) focusing on the problem (d) spreading gossip
3. 3.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
4. 4.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
5. 5.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
6. 6.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 2 (d) step 4
7. 7.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) apologising sincerely (d) walking off in anger
8. 8.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) spreading gossip (d) taking sides at once
9. 9.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
10. 10.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 4 (d) step 3
11. 11.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
12. 12.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
13. 13.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) apologising sincerely (d) name-calling
14. 14.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
15. 15.Which of these helps solve a conflict? (a) finding a middle way (b) bringing up old fights (c) name-calling (d) spreading gossip
16. 16.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
17. 17.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
18. 18.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) taking sides at once (d) saying “I feel…”
19. 19.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
20. 20.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
21. 21.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
22. 22.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
23. 23.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
24. 24.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
25. 25.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) shouting back (d) walking off in anger
26. 26.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) using a calm voice (d) shouting back
27. 27.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
28. 28.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
30. 30.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
31. 31.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
32. 32.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
33. 33.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) finding a middle way (d) name-calling
34. 34.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
35. 35.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
36. 36.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
37. 37.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) spreading gossip (d) apologising sincerely
38. 38.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
39. 39.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 4 (d) step 3
40. 40.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3

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