Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 275 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) saying “I feel…” (d) spreading gossip
2. 2.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
3. 3.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) walking off in anger (d) spreading gossip
4. 4.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
5. 5.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
6. 6.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
7. 7.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
8. 8.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) using a calm voice (d) listening without blame
9. 9.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) focusing on the problem (d) taking sides at once
10. 10.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
11. 11.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
12. 12.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
13. 13.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
14. 14.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
15. 15.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
16. 16.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) focusing on the problem (d) name-calling
17. 17.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
18. 18.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) spreading gossip (d) apologising sincerely
19. 19.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
20. 20.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
21. 21.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
22. 22.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) take a vote at once (d) pick a winner fast
23. 23.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
24. 24.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
25. 25.Which of these helps solve a conflict? (a) using a calm voice (b) taking sides at once (c) bringing up old fights (d) spreading gossip
26. 26.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 2 (d) step 4
27. 27.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
28. 28.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
29. 29.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2
30. 30.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
31. 31.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) listening without blame (d) shouting back
32. 32.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
33. 33.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) spreading gossip (d) listening without blame
34. 34.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) name-calling (d) focusing on the problem
35. 35.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) apologising sincerely (d) bringing up old fights
36. 36.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) finding a middle way (d) apologising sincerely
37. 37.True or false: “name-calling” helps solve a conflict. (a) True (b) False
38. 38.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
39. 39.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
40. 40.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully

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