Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 277 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) bringing up old fights (b) apologising sincerely (c) walking off in anger (d) shouting back
2. 2.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
3. 3.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
4. 4.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
5. 5.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time
6. 6.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) spreading gossip (d) saying “I feel…”
7. 7.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
8. 8.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 2 (d) step 1
9. 9.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 1 (d) step 4
10. 10.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
11. 11.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) focusing on the problem (d) apologising sincerely
12. 12.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with a winner and loser (d) with silence
13. 13.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) using a calm voice (d) name-calling
14. 14.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
15. 15.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
16. 16.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
17. 17.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) using a calm voice (d) spreading gossip
18. 18.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
19. 19.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
20. 20.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
21. 21.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) saying “I feel…” (d) taking sides at once
22. 22.Which of these helps solve a conflict? (a) taking sides at once (b) using a calm voice (c) shouting back (d) walking off in anger
23. 23.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) taking sides at once (d) bringing up old fights
24. 24.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) listening without blame (d) taking sides at once
25. 25.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
26. 26.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) bringing up old fights (d) saying “I feel…”
27. 27.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
28. 28.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
29. 29.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
30. 30.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
31. 31.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
32. 32.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
33. 33.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) saying “I feel…” (d) walking off in anger
34. 34.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
35. 35.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) shouting back (d) using a calm voice
37. 37.🔍 Which is the odd one out? (a) spreading gossip (b) saying “I feel…” (c) walking off in anger (d) shouting back
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
39. 39.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
40. 40.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) shouting back (d) finding a middle way

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