Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 278 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
2. 2.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
3. 3.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
4. 4.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
5. 5.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) listening without blame (d) bringing up old fights
6. 6.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
7. 7.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
8. 8.True or false: “name-calling” makes a conflict worse. (a) True (b) False
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
10. 10.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 2 (d) step 4
13. 13.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 2 (d) step 3
14. 14.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) saying “I feel…” (d) name-calling
16. 16.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
17. 17.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) using a calm voice (d) walking off in anger
19. 19.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
20. 20.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 3 (d) step 4
21. 21.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) apologising sincerely (d) shouting back
22. 22.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
23. 23.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) focusing on the problem (d) name-calling
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
25. 25.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
26. 26.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
27. 27.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
28. 28.Which of these makes a conflict worse? (a) apologising sincerely (b) shouting back (c) using a calm voice (d) finding a middle way
29. 29.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
30. 30.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) bringing up old fights (d) name-calling
31. 31.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
32. 32.True or false: “shouting back” makes a conflict worse. (a) False (b) True
33. 33.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
34. 34.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
35. 35.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
37. 37.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
38. 38.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) shouting back (d) finding a middle way
39. 39.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
40. 40.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) saying “I feel…” (d) bringing up old fights

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