Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 279 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) using a calm voice (b) bringing up old fights (c) spreading gossip (d) taking sides at once
2. 2.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
3. 3.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
4. 4.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
5. 5.Which of these makes a conflict worse? (a) listening without blame (b) name-calling (c) focusing on the problem (d) apologising sincerely
6. 6.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
7. 7.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) walking off in anger (d) using a calm voice
8. 8.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
9. 9.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
10. 10.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) ignore them (d) take a vote at once
11. 11.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) apologising sincerely (d) bringing up old fights
12. 12.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
13. 13.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
14. 14.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) saying “I feel…” (d) name-calling
16. 16.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
17. 17.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
18. 18.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) focusing on the problem (d) bringing up old fights
19. 19.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) focusing on the problem (d) finding a middle way
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
21. 21.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) walking off in anger (d) finding a middle way
22. 22.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 1 (d) step 4
23. 23.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) bringing up old fights (d) shouting back
24. 24.True or false: “shouting back” makes a conflict worse. (a) True (b) False
25. 25.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 3 (d) step 4
26. 26.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
27. 27.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) listening without blame (d) name-calling
29. 29.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
30. 30.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
31. 31.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
32. 32.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
33. 33.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) finding a middle way (d) walking off in anger
34. 34.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) finding a middle way (d) spreading gossip
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
36. 36.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
37. 37.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
38. 38.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
40. 40.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan

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