Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 281 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) saying “I feel…” (d) bringing up old fights
2. 2.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
3. 3.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
4. 4.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “Stop being silly!” (d) “You are always wrong.”
5. 5.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
6. 6.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) saying “I feel…” (d) listening without blame
7. 7.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) name-calling (d) using a calm voice
8. 8.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
9. 9.Which of these helps solve a conflict? (a) shouting back (b) focusing on the problem (c) walking off in anger (d) name-calling
10. 10.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
11. 11.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
12. 12.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
13. 13.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
14. 14.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
15. 15.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
16. 16.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
17. 17.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
18. 18.🔍 Which is the odd one out? (a) spreading gossip (b) saying “I feel…” (c) finding a middle way (d) focusing on the problem
19. 19.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
20. 20.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
21. 21.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
22. 22.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
23. 23.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) shouting back (d) name-calling
24. 24.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) focusing on the problem (d) walking off in anger
25. 25.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
26. 26.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
27. 27.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
28. 28.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
29. 29.True or false: “name-calling” makes a conflict worse. (a) True (b) False
30. 30.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 4 (d) step 3
31. 31.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
33. 33.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) finding a middle way (d) bringing up old fights
34. 34.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
35. 35.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) walking off in anger (d) apologising sincerely
36. 36.True or false: “shouting back” makes a conflict worse. (a) True (b) False
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
39. 39.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) bringing up old fights (d) name-calling

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