Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 283 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
2. 2.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
3. 3.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
4. 4.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
5. 5.🔍 Which is the odd one out? (a) apologising sincerely (b) taking sides at once (c) walking off in anger (d) shouting back
6. 6.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) listening without blame (d) name-calling
7. 7.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
8. 8.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
9. 9.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
10. 10.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
11. 11.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
12. 12.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
13. 13.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
14. 14.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) walking off in anger (d) focusing on the problem
15. 15.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 3 (d) step 2
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
17. 17.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
18. 18.Which of these helps solve a conflict? (a) spreading gossip (b) finding a middle way (c) walking off in anger (d) name-calling
19. 19.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
20. 20.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) spreading gossip (d) listening without blame
21. 21.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) taking sides at once (d) saying “I feel…”
22. 22.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
23. 23.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) bringing up old fights (d) using a calm voice
24. 24.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
25. 25.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
26. 26.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
28. 28.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) using a calm voice (d) walking off in anger
29. 29.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 4 (d) step 1
30. 30.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
31. 31.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
32. 32.Which of these makes a conflict worse? (a) walking off in anger (b) saying “I feel…” (c) apologising sincerely (d) using a calm voice
33. 33.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
34. 34.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) taking sides at once (d) saying “I feel…”
35. 35.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
36. 36.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
37. 37.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 2 (d) step 1
38. 38.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
39. 39.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
40. 40.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options

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