Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 284 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
2. 2.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
3. 3.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
4. 4.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
5. 5.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
6. 6.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) take a vote at once (d) ignore them
8. 8.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 1 (d) step 3
9. 9.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) spreading gossip (b) apologising sincerely (c) walking off in anger (d) taking sides at once
11. 11.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
12. 12.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
13. 13.True or false: “shouting back” helps solve a conflict. (a) True (b) False
14. 14.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
15. 15.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
17. 17.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) walking off in anger (d) name-calling
18. 18.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 2 (d) step 4
19. 19.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
20. 20.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
21. 21.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 1 (d) step 2
22. 22.Which of these makes a conflict worse? (a) apologising sincerely (b) shouting back (c) listening without blame (d) saying “I feel…”
23. 23.True or false: “shouting back” makes a conflict worse. (a) False (b) True
24. 24.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
25. 25.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) spreading gossip (d) saying “I feel…”
26. 26.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
27. 27.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
28. 28.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
29. 29.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) finding a middle way (d) bringing up old fights
30. 30.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
31. 31.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
33. 33.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) focusing on the problem (d) walking off in anger
34. 34.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3
35. 35.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
36. 36.Which of these makes a conflict worse? (a) apologising sincerely (b) bringing up old fights (c) saying “I feel…” (d) finding a middle way
37. 37.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
38. 38.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with an agreed plan (d) with silence
39. 39.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) shouting back (d) finding a middle way
40. 40.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 2 (d) step 1

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