Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 285 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) walking off in anger (d) focusing on the problem
2. 2.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) shouting back (d) listening without blame
3. 3.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
4. 4.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
5. 5.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
6. 6.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
7. 7.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
8. 8.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
9. 9.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
11. 11.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) listening without blame (d) saying “I feel…”
12. 12.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
13. 13.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
14. 14.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
15. 15.Which of these helps solve a conflict? (a) bringing up old fights (b) saying “I feel…” (c) shouting back (d) taking sides at once
16. 16.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
17. 17.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
18. 18.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
19. 19.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
20. 20.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
21. 21.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
22. 22.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) spreading gossip (d) saying “I feel…”
23. 23.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) name-calling (d) walking off in anger
24. 24.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
25. 25.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
26. 26.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) walking off in anger (d) finding a middle way
27. 27.Which of these makes a conflict worse? (a) focusing on the problem (b) taking sides at once (c) listening without blame (d) finding a middle way
28. 28.Which of these makes a conflict worse? (a) spreading gossip (b) listening without blame (c) using a calm voice (d) saying “I feel…”
29. 29.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
30. 30.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
32. 32.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
33. 33.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
34. 34.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) finding a middle way (d) name-calling
35. 35.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 3 (d) step 2
36. 36.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
37. 37.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) saying “I feel…” (d) using a calm voice
39. 39.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 1 (d) step 2
40. 40.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False

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