Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 290 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “name-calling” makes a conflict worse. (a) True (b) False
2. 2.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “I don’t care.” (d) “Stop being silly!”
3. 3.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
4. 4.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
5. 5.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) taking sides at once (d) finding a middle way
6. 6.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
7. 7.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) focusing on the problem (d) taking sides at once
8. 8.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
9. 9.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 1 (d) step 2
12. 12.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) saying “I feel…” (d) taking sides at once
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
14. 14.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
16. 16.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) saying “I feel…” (d) bringing up old fights
17. 17.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) finding a middle way (d) walking off in anger
18. 18.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 3 (d) step 2
19. 19.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
21. 21.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
22. 22.True or false: “name-calling” helps solve a conflict. (a) False (b) True
23. 23.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
24. 24.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
25. 25.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 2 (d) step 1
26. 26.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) taking sides at once (d) spreading gossip
27. 27.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
28. 28.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to pick a winner (d) to find who to blame
29. 29.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
30. 30.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
31. 31.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) walking off in anger (d) apologising sincerely
32. 32.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
33. 33.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
34. 34.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
35. 35.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
36. 36.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
37. 37.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
38. 38.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) apologising sincerely (d) spreading gossip
39. 39.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
40. 40.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse

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