Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 291 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) listening without blame (d) using a calm voice
2. 2.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
3. 3.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
4. 4.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 2 (d) step 3
5. 5.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 2 (d) step 1
6. 6.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
7. 7.Which of these makes a conflict worse? (a) name-calling (b) focusing on the problem (c) apologising sincerely (d) listening without blame
8. 8.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) bringing up old fights (d) using a calm voice
9. 9.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) saying “I feel…” (d) taking sides at once
10. 10.🔍 Which is the odd one out? (a) spreading gossip (b) saying “I feel…” (c) finding a middle way (d) apologising sincerely
11. 11.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 3 (d) step 4
12. 12.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
13. 13.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
14. 14.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
16. 16.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
17. 17.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
19. 19.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
20. 20.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
21. 21.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
22. 22.Which of these makes a conflict worse? (a) bringing up old fights (b) using a calm voice (c) saying “I feel…” (d) listening without blame
23. 23.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
25. 25.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
26. 26.🔍 Which is the odd one out? (a) using a calm voice (b) name-calling (c) spreading gossip (d) walking off in anger
27. 27.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
28. 28.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
29. 29.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) apologising sincerely (d) finding a middle way
30. 30.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) focusing on the problem (d) shouting back
31. 31.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
32. 32.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
33. 33.Which of these helps solve a conflict? (a) apologising sincerely (b) bringing up old fights (c) shouting back (d) name-calling
34. 34.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
35. 35.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
36. 36.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) taking sides at once (d) listening without blame
37. 37.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
38. 38.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
40. 40.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) finding a middle way (d) name-calling

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