Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 293 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
2. 2.Which of these makes a conflict worse? (a) bringing up old fights (b) saying “I feel…” (c) apologising sincerely (d) using a calm voice
3. 3.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
4. 4.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
5. 5.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
6. 6.Which of these helps solve a conflict? (a) name-calling (b) apologising sincerely (c) taking sides at once (d) spreading gossip
7. 7.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
8. 8.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) taking sides at once (d) finding a middle way
9. 9.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 4 (d) step 2
10. 10.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
11. 11.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
13. 13.Which of these makes a conflict worse? (a) saying “I feel…” (b) shouting back (c) finding a middle way (d) listening without blame
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
15. 15.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) apologising sincerely (d) bringing up old fights
16. 16.True or false: “shouting back” makes a conflict worse. (a) True (b) False
17. 17.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
18. 18.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
19. 19.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
20. 20.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) using a calm voice (d) spreading gossip
21. 21.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) taking sides at once (d) listening without blame
22. 22.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) listening without blame (d) taking sides at once
23. 23.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
24. 24.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 2 (d) step 3
25. 25.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
26. 26.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) walking off in anger (d) bringing up old fights
27. 27.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with a winner and loser (d) with silence
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
29. 29.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
30. 30.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) saying “I feel…” (d) shouting back
31. 31.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) focusing on the problem (d) shouting back
32. 32.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
33. 33.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
35. 35.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) spreading gossip (d) using a calm voice
36. 36.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
37. 37.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) name-calling (d) taking sides at once
38. 38.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 3 (d) step 1
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully

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