Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 294 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 1 (d) step 3
2. 2.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
3. 3.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 3 (d) step 1
4. 4.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
5. 5.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
6. 6.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
7. 7.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
8. 8.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
9. 9.Which of these helps solve a conflict? (a) name-calling (b) finding a middle way (c) bringing up old fights (d) walking off in anger
10. 10.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
11. 11.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
13. 13.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
14. 14.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
15. 15.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) bringing up old fights (d) using a calm voice
16. 16.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 4 (d) step 3
17. 17.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
18. 18.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
21. 21.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) name-calling (d) taking sides at once
22. 22.Which of these helps solve a conflict? (a) name-calling (b) listening without blame (c) shouting back (d) spreading gossip
23. 23.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
24. 24.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 2 (d) step 3
25. 25.True or false: “name-calling” makes a conflict worse. (a) True (b) False
26. 26.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
27. 27.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
28. 28.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
29. 29.Which of these helps solve a conflict? (a) walking off in anger (b) focusing on the problem (c) bringing up old fights (d) name-calling
30. 30.Which of these helps solve a conflict? (a) spreading gossip (b) using a calm voice (c) taking sides at once (d) shouting back
31. 31.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
32. 32.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 3 (d) step 4
33. 33.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
34. 34.Which of these makes a conflict worse? (a) using a calm voice (b) spreading gossip (c) saying “I feel…” (d) apologising sincerely
35. 35.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) focusing on the problem (d) listening without blame
36. 36.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
37. 37.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) finding a middle way (d) spreading gossip
39. 39.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
40. 40.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False

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