Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 296 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) focusing on the problem (d) taking sides at once
2. 2.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
3. 3.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
4. 4.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
5. 5.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
6. 6.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
7. 7.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
8. 8.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
9. 9.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
10. 10.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
11. 11.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
13. 13.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
14. 14.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
15. 15.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
16. 16.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
17. 17.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) finding a middle way (d) bringing up old fights
19. 19.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
20. 20.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
21. 21.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
22. 22.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
23. 23.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
24. 24.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) using a calm voice (d) bringing up old fights
25. 25.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
26. 26.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) apologising sincerely (d) shouting back
27. 27.Which of these helps solve a conflict? (a) spreading gossip (b) finding a middle way (c) shouting back (d) walking off in anger
28. 28.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
29. 29.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
30. 30.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
31. 31.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) walking off in anger (d) saying “I feel…”
32. 32.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
33. 33.Which of these makes a conflict worse? (a) using a calm voice (b) walking off in anger (c) listening without blame (d) saying “I feel…”
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
35. 35.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) saying “I feel…” (d) taking sides at once
36. 36.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) listening without blame (d) taking sides at once
37. 37.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
38. 38.Which of these makes a conflict worse? (a) using a calm voice (b) spreading gossip (c) listening without blame (d) apologising sincerely
39. 39.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) bringing up old fights (d) listening without blame
40. 40.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False

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