Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 298 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) walking off in anger (d) taking sides at once
2. 2.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
3. 3.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) finding a middle way (d) bringing up old fights
4. 4.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
5. 5.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 1 (d) step 4
6. 6.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) focusing on the problem (d) spreading gossip
7. 7.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
8. 8.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
9. 9.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
10. 10.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) saying “I feel…” (d) name-calling
11. 11.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
12. 12.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
13. 13.True or false: “name-calling” makes a conflict worse. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) apologising sincerely (d) using a calm voice
15. 15.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
16. 16.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) taking sides at once (d) walking off in anger
17. 17.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
18. 18.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
19. 19.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
20. 20.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 1 (d) step 3
21. 21.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
22. 22.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
23. 23.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) focusing on the problem (d) finding a middle way
24. 24.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
25. 25.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) saying “I feel…” (d) name-calling
26. 26.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
27. 27.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
28. 28.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
29. 29.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
30. 30.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
31. 31.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
32. 32.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) focusing on the problem (d) walking off in anger
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
35. 35.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
36. 36.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
37. 37.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
38. 38.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) scrap the project (d) use the louder one’s
39. 39.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 1 (d) step 4
40. 40.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options

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