Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 299 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) saying “I feel…” (d) name-calling
2. 2.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
3. 3.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) using a calm voice (d) name-calling
4. 4.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
5. 5.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
6. 6.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
7. 7.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
8. 8.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
9. 9.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
10. 10.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 3 (d) step 4
11. 11.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
12. 12.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
13. 13.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
14. 14.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
15. 15.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 3 (d) step 1
16. 16.True or false: “shouting back” makes a conflict worse. (a) True (b) False
17. 17.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
18. 18.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
20. 20.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
21. 21.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
22. 22.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
23. 23.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
24. 24.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
25. 25.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) bringing up old fights (d) listening without blame
26. 26.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
27. 27.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 1 (d) step 4
28. 28.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
29. 29.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
30. 30.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 4 (d) step 1
31. 31.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) shouting back (d) name-calling
32. 32.Which of these makes a conflict worse? (a) focusing on the problem (b) taking sides at once (c) finding a middle way (d) using a calm voice
33. 33.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) walking off in anger (d) apologising sincerely
34. 34.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
35. 35.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
36. 36.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
37. 37.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) saying “I feel…” (d) bringing up old fights
38. 38.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
39. 39.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
40. 40.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”

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