Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 4 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
3. 3.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
4. 4.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
5. 5.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
6. 6.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
7. 7.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) focusing on the problem (d) listening without blame
8. 8.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
9. 9.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
10. 10.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) spreading gossip (d) name-calling
12. 12.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
13. 13.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) listening without blame (d) name-calling
14. 14.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) apologising sincerely (d) using a calm voice
15. 15.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
16. 16.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
17. 17.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
18. 18.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
19. 19.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
20. 20.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) finding a middle way (d) walking off in anger
21. 21.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) focusing on the problem (d) bringing up old fights
22. 22.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) spreading gossip (d) listening without blame
23. 23.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
24. 24.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
25. 25.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
26. 26.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
27. 27.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
28. 28.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
29. 29.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 1 (d) step 4
30. 30.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) the leader picks alone (d) scrap the project
31. 31.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 4 (d) step 3
32. 32.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
33. 33.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) saying “I feel…” (d) shouting back
34. 34.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
37. 37.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
38. 38.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
39. 39.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
40. 40.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes

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