Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 301 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 4 (d) step 3
2. 2.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 2 (d) step 4
3. 3.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) saying “I feel…” (d) spreading gossip
4. 4.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
5. 5.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
6. 6.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
7. 7.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
8. 8.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 2 (d) step 1
9. 9.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
10. 10.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
11. 11.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
12. 12.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) walking off in anger (d) shouting back
13. 13.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) ignore them (d) take a vote at once
16. 16.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
17. 17.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) listening without blame (d) shouting back
18. 18.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) apologising sincerely (d) bringing up old fights
19. 19.Which of these makes a conflict worse? (a) saying “I feel…” (b) bringing up old fights (c) focusing on the problem (d) apologising sincerely
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
21. 21.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) name-calling (d) walking off in anger
22. 22.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 1 (d) step 2
23. 23.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
24. 24.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
25. 25.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
26. 26.Which of these helps solve a conflict? (a) name-calling (b) focusing on the problem (c) spreading gossip (d) walking off in anger
27. 27.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
28. 28.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) shouting back
29. 29.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) using a calm voice (d) walking off in anger
30. 30.True or false: “name-calling” makes a conflict worse. (a) True (b) False
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
32. 32.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
33. 33.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) apologising sincerely (d) finding a middle way
35. 35.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
36. 36.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) using a calm voice (d) spreading gossip
37. 37.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
38. 38.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
39. 39.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) name-calling (d) finding a middle way
40. 40.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it

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