Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 302 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
2. 2.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) shouting back (d) focusing on the problem
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
4. 4.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
5. 5.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
6. 6.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
7. 7.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
8. 8.Which of these makes a conflict worse? (a) shouting back (b) apologising sincerely (c) using a calm voice (d) saying “I feel…”
9. 9.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
10. 10.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
11. 11.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
12. 12.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
13. 13.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
15. 15.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
16. 16.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
17. 17.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
18. 18.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
19. 19.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) name-calling (d) using a calm voice
20. 20.Which of these makes a conflict worse? (a) focusing on the problem (b) taking sides at once (c) apologising sincerely (d) using a calm voice
21. 21.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
22. 22.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
24. 24.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
25. 25.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
26. 26.True or false: “name-calling” helps solve a conflict. (a) True (b) False
27. 27.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
28. 28.True or false: “shouting back” makes a conflict worse. (a) False (b) True
29. 29.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
30. 30.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 2 (d) step 3
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
32. 32.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
33. 33.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
34. 34.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) saying “I feel…” (d) taking sides at once
35. 35.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
36. 36.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
37. 37.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
38. 38.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
39. 39.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) taking sides at once (d) spreading gossip
40. 40.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse

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