Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 303 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
2. 2.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) using a calm voice (d) spreading gossip
3. 3.🔍 Which is the odd one out? (a) listening without blame (b) spreading gossip (c) using a calm voice (d) saying “I feel…”
4. 4.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
5. 5.Which of these helps solve a conflict? (a) apologising sincerely (b) spreading gossip (c) shouting back (d) bringing up old fights
6. 6.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) listening without blame (d) taking sides at once
7. 7.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
8. 8.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
9. 9.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
10. 10.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
11. 11.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
12. 12.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
13. 13.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
14. 14.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
15. 15.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
16. 16.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
17. 17.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) spreading gossip (d) finding a middle way
18. 18.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) taking sides at once (d) using a calm voice
19. 19.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
20. 20.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
22. 22.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 1 (c) step 3 (d) step 4
24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
26. 26.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
27. 27.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
28. 28.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) spreading gossip (d) finding a middle way
29. 29.Which of these makes a conflict worse? (a) using a calm voice (b) shouting back (c) focusing on the problem (d) apologising sincerely
30. 30.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) saying “I feel…” (d) name-calling
31. 31.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with silence (d) with a fight
32. 32.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
33. 33.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
34. 34.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 1 (d) step 3
35. 35.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
36. 36.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
37. 37.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) bringing up old fights (d) listening without blame
38. 38.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
39. 39.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
40. 40.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) name-calling (d) listening without blame

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