Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 304 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) walking off in anger (d) saying “I feel…”
2. 2.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
3. 3.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
4. 4.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) apologising sincerely (d) using a calm voice
5. 5.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) name-calling (d) bringing up old fights
6. 6.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
7. 7.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
8. 8.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
9. 9.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
10. 10.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
11. 11.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) walking off in anger (d) spreading gossip
12. 12.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) taking sides at once (d) apologising sincerely
13. 13.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
14. 14.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
15. 15.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
16. 16.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) listening without blame (d) spreading gossip
17. 17.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
18. 18.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
19. 19.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) finding a middle way (d) shouting back
20. 20.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) using a calm voice (d) finding a middle way
21. 21.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) spreading gossip (d) saying “I feel…”
23. 23.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) apologising sincerely (d) bringing up old fights
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
25. 25.🔍 Which is the odd one out? (a) focusing on the problem (b) bringing up old fights (c) walking off in anger (d) taking sides at once
26. 26.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
27. 27.Which of these helps solve a conflict? (a) bringing up old fights (b) focusing on the problem (c) shouting back (d) name-calling
28. 28.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
29. 29.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
30. 30.Which of these helps solve a conflict? (a) using a calm voice (b) bringing up old fights (c) spreading gossip (d) walking off in anger
31. 31.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) name-calling (d) bringing up old fights
32. 32.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with silence (d) with a winner and loser
33. 33.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
34. 34.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 4 (d) step 3
35. 35.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
36. 36.Which of these helps solve a conflict? (a) shouting back (b) finding a middle way (c) walking off in anger (d) spreading gossip
37. 37.Which of these makes a conflict worse? (a) apologising sincerely (b) name-calling (c) listening without blame (d) focusing on the problem
38. 38.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
39. 39.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) finding a middle way (d) apologising sincerely
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath

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