Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 307 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) walking off in anger (d) saying “I feel…”
2. 2.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
3. 3.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
4. 4.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
5. 5.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
6. 6.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) name-calling (d) spreading gossip
7. 7.Which of these makes a conflict worse? (a) using a calm voice (b) name-calling (c) saying “I feel…” (d) focusing on the problem
8. 8.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
9. 9.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) using a calm voice (d) listening without blame
10. 10.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) shouting back (d) name-calling
11. 11.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) walking off in anger (d) name-calling
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
13. 13.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) ignore them (d) take a vote at once
15. 15.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 2 (d) step 3
16. 16.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
17. 17.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
18. 18.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
19. 19.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) saying “I feel…” (d) apologising sincerely
20. 20.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) spreading gossip (d) name-calling
21. 21.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) apologising sincerely (d) listening without blame
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
23. 23.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
25. 25.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) name-calling (d) focusing on the problem
26. 26.True or false: “shouting back” makes a conflict worse. (a) True (b) False
27. 27.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
28. 28.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
29. 29.Which of these helps solve a conflict? (a) apologising sincerely (b) name-calling (c) spreading gossip (d) taking sides at once
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
31. 31.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
32. 32.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) using a calm voice (d) bringing up old fights
33. 33.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
34. 34.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
36. 36.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
37. 37.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
38. 38.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
39. 39.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) finding a middle way (d) apologising sincerely
40. 40.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 4 (d) step 3

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