Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 309 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 3 (d) step 4
2. 2.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
3. 3.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
4. 4.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 4 (d) step 3
5. 5.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) saying “I feel…” (d) shouting back
6. 6.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
7. 7.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
8. 8.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 2 (d) step 4
9. 9.🔍 Which is the odd one out? (a) apologising sincerely (b) walking off in anger (c) finding a middle way (d) saying “I feel…”
10. 10.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
11. 11.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
12. 12.True or false: “name-calling” makes a conflict worse. (a) False (b) True
13. 13.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
14. 14.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
15. 15.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
16. 16.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 4 (d) step 3
17. 17.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
18. 18.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
19. 19.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
20. 20.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 1 (d) step 4
21. 21.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) taking sides at once (d) spreading gossip
22. 22.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
23. 23.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
24. 24.🔍 Which is the odd one out? (a) listening without blame (b) spreading gossip (c) name-calling (d) bringing up old fights
25. 25.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
26. 26.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
27. 27.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
28. 28.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
30. 30.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) bringing up old fights (d) finding a middle way
31. 31.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
32. 32.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
33. 33.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) name-calling (d) using a calm voice
34. 34.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) taking sides at once (d) listening without blame
35. 35.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
36. 36.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) spreading gossip (d) name-calling
37. 37.Which of these makes a conflict worse? (a) shouting back (b) finding a middle way (c) listening without blame (d) saying “I feel…”
38. 38.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
39. 39.Which of these helps solve a conflict? (a) finding a middle way (b) taking sides at once (c) bringing up old fights (d) name-calling
40. 40.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it

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