Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 31 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
2. 2.Which of these makes a conflict worse? (a) taking sides at once (b) listening without blame (c) saying “I feel…” (d) apologising sincerely
3. 3.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) bringing up old fights (d) focusing on the problem
4. 4.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
5. 5.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
6. 6.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
7. 7.Which of these helps solve a conflict? (a) focusing on the problem (b) walking off in anger (c) spreading gossip (d) name-calling
8. 8.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
9. 9.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
10. 10.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
11. 11.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
12. 12.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
13. 13.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
15. 15.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
16. 16.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
17. 17.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
18. 18.True or false: “name-calling” helps solve a conflict. (a) True (b) False
19. 19.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
20. 20.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) spreading gossip (d) finding a middle way
21. 21.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
22. 22.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
23. 23.Which of these makes a conflict worse? (a) finding a middle way (b) name-calling (c) saying “I feel…” (d) using a calm voice
24. 24.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
25. 25.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
26. 26.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
27. 27.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) focusing on the problem (d) saying “I feel…”
28. 28.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) bringing up old fights (d) walking off in anger
29. 29.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
30. 30.Which of these helps solve a conflict? (a) saying “I feel…” (b) bringing up old fights (c) name-calling (d) spreading gossip
31. 31.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) listening without blame (d) spreading gossip
32. 32.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) shouting back (d) using a calm voice
33. 33.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 3 (d) step 1
34. 34.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
35. 35.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) spreading gossip (d) apologising sincerely
36. 36.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3
37. 37.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) spreading gossip (d) apologising sincerely
38. 38.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
39. 39.True or false: “shouting back” makes a conflict worse. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) spreading gossip (d) bringing up old fights

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