Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 32 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
2. 2.True or false: “name-calling” helps solve a conflict. (a) True (b) False
3. 3.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) name-calling (d) listening without blame
4. 4.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
5. 5.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
6. 6.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with silence (d) with an agreed plan
7. 7.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
8. 8.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) spreading gossip (d) finding a middle way
9. 9.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
10. 10.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) apologising sincerely (d) name-calling
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
12. 12.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
13. 13.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
14. 14.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
15. 15.True or false: “shouting back” makes a conflict worse. (a) True (b) False
16. 16.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) finding a middle way (d) taking sides at once
17. 17.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
18. 18.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) bringing up old fights (d) name-calling
20. 20.Which of these makes a conflict worse? (a) spreading gossip (b) focusing on the problem (c) apologising sincerely (d) listening without blame
21. 21.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
22. 22.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
23. 23.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
24. 24.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
26. 26.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
27. 27.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) shouting back (d) focusing on the problem
28. 28.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
29. 29.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
30. 30.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) focusing on the problem (d) walking off in anger
31. 31.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
32. 32.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
33. 33.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
34. 34.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 1 (d) step 2
35. 35.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) name-calling (d) saying “I feel…”
36. 36.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
37. 37.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
38. 38.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
39. 39.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions

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