Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 312 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
2. 2.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
3. 3.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
4. 4.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) name-calling (d) spreading gossip
5. 5.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
6. 6.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
7. 7.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
8. 8.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) listening without blame (d) bringing up old fights
9. 9.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) spreading gossip (d) finding a middle way
10. 10.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
11. 11.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
12. 12.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “I don’t care.”
13. 13.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) listening without blame (d) using a calm voice
14. 14.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
15. 15.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
16. 16.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 1 (d) step 4
17. 17.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
18. 18.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
20. 20.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
22. 22.True or false: “name-calling” makes a conflict worse. (a) False (b) True
23. 23.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
25. 25.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
26. 26.Which of these makes a conflict worse? (a) name-calling (b) saying “I feel…” (c) listening without blame (d) using a calm voice
27. 27.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
28. 28.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
29. 29.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
30. 30.Which of these makes a conflict worse? (a) apologising sincerely (b) walking off in anger (c) using a calm voice (d) listening without blame
31. 31.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) shouting back (d) listening without blame
32. 32.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) combine the best parts (d) the leader picks alone
33. 33.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
34. 34.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
35. 35.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
36. 36.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
37. 37.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) walking off in anger (d) using a calm voice
38. 38.Which of these makes a conflict worse? (a) taking sides at once (b) saying “I feel…” (c) using a calm voice (d) listening without blame
39. 39.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 4 (d) step 1
40. 40.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True

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