Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 315 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
2. 2.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 3 (d) step 4
3. 3.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
4. 4.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 3 (d) step 4
5. 5.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
6. 6.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
7. 7.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
8. 8.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
9. 9.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 3 (d) step 4
10. 10.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
11. 11.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 4 (d) step 3
12. 12.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
13. 13.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
14. 14.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
15. 15.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
16. 16.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) bringing up old fights (d) apologising sincerely
17. 17.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) bringing up old fights (d) using a calm voice
18. 18.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
19. 19.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
21. 21.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
22. 22.Which of these makes a conflict worse? (a) spreading gossip (b) listening without blame (c) apologising sincerely (d) using a calm voice
23. 23.Which of these helps solve a conflict? (a) focusing on the problem (b) name-calling (c) taking sides at once (d) shouting back
24. 24.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) walking off in anger (d) focusing on the problem
25. 25.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) focusing on the problem (d) shouting back
26. 26.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
27. 27.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
28. 28.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) name-calling (d) focusing on the problem
29. 29.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
30. 30.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
31. 31.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
32. 32.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) shouting back (d) spreading gossip
33. 33.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) spreading gossip (d) finding a middle way
34. 34.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) bringing up old fights (d) finding a middle way
35. 35.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
36. 36.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) finding a middle way (d) taking sides at once
37. 37.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) listening without blame
38. 38.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
40. 40.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True

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