Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 316 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to pick a winner (d) to find who to blame
2. 2.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
3. 3.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) shouting back (d) finding a middle way
4. 4.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) listening without blame (d) name-calling
5. 5.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) walking off in anger (d) listening without blame
6. 6.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
8. 8.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
9. 9.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
10. 10.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) name-calling (d) using a calm voice
11. 11.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
12. 12.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
13. 13.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
14. 14.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
15. 15.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
16. 16.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
17. 17.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) spreading gossip (d) focusing on the problem
18. 18.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
19. 19.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 4 (d) step 3
20. 20.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
21. 21.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 1 (d) step 4
22. 22.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
23. 23.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
24. 24.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
26. 26.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
27. 27.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) name-calling (d) saying “I feel…”
28. 28.Which of these helps solve a conflict? (a) saying “I feel…” (b) bringing up old fights (c) spreading gossip (d) shouting back
29. 29.Which of these makes a conflict worse? (a) finding a middle way (b) shouting back (c) using a calm voice (d) saying “I feel…”
30. 30.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) walking off in anger (d) apologising sincerely
31. 31.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
32. 32.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
33. 33.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
34. 34.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
35. 35.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
36. 36.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
37. 37.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
38. 38.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
40. 40.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together

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