Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 317 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
3. 3.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
4. 4.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 4 (d) step 3
5. 5.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
6. 6.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
7. 7.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) bringing up old fights (d) shouting back
8. 8.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
9. 9.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
10. 10.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) listening without blame (d) taking sides at once
11. 11.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
12. 12.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
13. 13.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 1 (d) step 2
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
15. 15.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
16. 16.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
17. 17.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
18. 18.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
19. 19.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
20. 20.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) finding a middle way (d) shouting back
21. 21.True or false: “shouting back” makes a conflict worse. (a) False (b) True
22. 22.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
23. 23.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) finding a middle way (d) apologising sincerely
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
26. 26.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
27. 27.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
28. 28.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
29. 29.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
30. 30.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) focusing on the problem (d) bringing up old fights
31. 31.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
32. 32.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
33. 33.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
36. 36.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
37. 37.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
38. 38.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
39. 39.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) using a calm voice (d) spreading gossip
40. 40.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True

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