Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 318 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
2. 2.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
3. 3.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
4. 4.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) using a calm voice (d) bringing up old fights
5. 5.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
6. 6.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) apologising sincerely (d) walking off in anger
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
8. 8.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
9. 9.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
10. 10.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) listening without blame (d) walking off in anger
11. 11.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
12. 12.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 2 (d) step 1
14. 14.True or false: “name-calling” helps solve a conflict. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) listening without blame (d) finding a middle way
16. 16.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
17. 17.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
18. 18.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
19. 19.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
20. 20.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
21. 21.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) spreading gossip (d) walking off in anger
22. 22.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
23. 23.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
24. 24.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
25. 25.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
26. 26.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 2 (d) step 3
27. 27.Which of these helps solve a conflict? (a) shouting back (b) finding a middle way (c) walking off in anger (d) taking sides at once
28. 28.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) shouting back (d) walking off in anger
30. 30.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
31. 31.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
32. 32.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
33. 33.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) focusing on the problem (d) using a calm voice
34. 34.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
35. 35.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) saying “I feel…” (d) apologising sincerely
36. 36.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
37. 37.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) using a calm voice (d) focusing on the problem
39. 39.Which of these helps solve a conflict? (a) spreading gossip (b) using a calm voice (c) bringing up old fights (d) taking sides at once
40. 40.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2

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