Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 33 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
2. 2.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) saying “I feel…” (d) apologising sincerely
3. 3.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
4. 4.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) saying “I feel…” (d) name-calling
5. 5.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 3 (d) step 2
6. 6.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) using a calm voice (d) shouting back
7. 7.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
8. 8.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) listening without blame (d) bringing up old fights
9. 9.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
10. 10.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) taking sides at once (d) spreading gossip
12. 12.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) shouting back (d) listening without blame
13. 13.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) listening without blame (d) focusing on the problem
14. 14.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) name-calling (d) walking off in anger
15. 15.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 1 (d) step 3
16. 16.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
17. 17.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
18. 18.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) finding a middle way (d) walking off in anger
19. 19.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
20. 20.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
21. 21.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) name-calling (d) saying “I feel…”
22. 22.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 2 (d) step 4
23. 23.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) spreading gossip (d) focusing on the problem
24. 24.🔍 Which is the odd one out? (a) bringing up old fights (b) finding a middle way (c) listening without blame (d) focusing on the problem
25. 25.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) taking sides at once (d) saying “I feel…”
26. 26.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
27. 27.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
28. 28.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
29. 29.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
30. 30.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) saying “I feel…” (d) focusing on the problem
31. 31.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
32. 32.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
33. 33.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
34. 34.True or false: “shouting back” helps solve a conflict. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
36. 36.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
37. 37.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
38. 38.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
39. 39.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
40. 40.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it

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