Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 320 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
2. 2.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) taking sides at once (d) listening without blame
3. 3.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
4. 4.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
5. 5.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
6. 6.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
7. 7.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
8. 8.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
9. 9.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
10. 10.Which of these helps solve a conflict? (a) name-calling (b) focusing on the problem (c) shouting back (d) taking sides at once
11. 11.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
12. 12.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 2 (d) step 1
13. 13.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) name-calling (d) shouting back
14. 14.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
15. 15.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
16. 16.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
17. 17.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) saying “I feel…” (d) using a calm voice
18. 18.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
19. 19.Which of these makes a conflict worse? (a) focusing on the problem (b) spreading gossip (c) finding a middle way (d) using a calm voice
20. 20.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) using a calm voice (d) finding a middle way
21. 21.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
22. 22.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
23. 23.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) listening without blame (d) walking off in anger
24. 24.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
25. 25.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 3 (d) step 1
26. 26.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
27. 27.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
28. 28.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
29. 29.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
30. 30.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) finding a middle way (d) bringing up old fights
32. 32.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
33. 33.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
34. 34.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) taking sides at once (d) apologising sincerely
35. 35.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
36. 36.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
37. 37.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
38. 38.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
39. 39.Which of these makes a conflict worse? (a) shouting back (b) using a calm voice (c) saying “I feel…” (d) listening without blame
40. 40.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down

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