Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 321 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
2. 2.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
3. 3.True or false: “shouting back” makes a conflict worse. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) walking off in anger (d) saying “I feel…”
5. 5.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
6. 6.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
7. 7.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
8. 8.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
9. 9.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) taking sides at once (d) finding a middle way
10. 10.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
11. 11.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
12. 12.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
13. 13.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) focusing on the problem (d) name-calling
14. 14.Which of these makes a conflict worse? (a) listening without blame (b) name-calling (c) finding a middle way (d) saying “I feel…”
15. 15.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
16. 16.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) spreading gossip (d) finding a middle way
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) the leader picks alone (d) scrap the project
18. 18.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
19. 19.Which of these makes a conflict worse? (a) focusing on the problem (b) taking sides at once (c) listening without blame (d) saying “I feel…”
20. 20.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
22. 22.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
23. 23.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
24. 24.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
25. 25.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
26. 26.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
27. 27.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) bringing up old fights (d) listening without blame
28. 28.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) listening without blame (d) bringing up old fights
29. 29.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) walking off in anger (d) saying “I feel…”
30. 30.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
31. 31.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
32. 32.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
33. 33.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) listening without blame (d) focusing on the problem
34. 34.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
36. 36.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
37. 37.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
38. 38.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
39. 39.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) focusing on the problem (d) saying “I feel…”
40. 40.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True

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