Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 322 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) walking off in anger (d) saying “I feel…”
3. 3.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
4. 4.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
5. 5.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
6. 6.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
7. 7.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
8. 8.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
9. 9.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
10. 10.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
11. 11.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
13. 13.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
14. 14.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
15. 15.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
16. 16.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) name-calling (d) finding a middle way
17. 17.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
18. 18.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) spreading gossip (d) bringing up old fights
19. 19.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) saying “I feel…” (d) taking sides at once
20. 20.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
21. 21.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
22. 22.Which of these helps solve a conflict? (a) saying “I feel…” (b) spreading gossip (c) walking off in anger (d) taking sides at once
23. 23.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
24. 24.Which of these helps solve a conflict? (a) name-calling (b) focusing on the problem (c) shouting back (d) spreading gossip
25. 25.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
26. 26.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 3 (d) step 1
27. 27.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
28. 28.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) shouting back (d) saying “I feel…”
29. 29.True or false: “shouting back” helps solve a conflict. (a) True (b) False
30. 30.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
31. 31.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
32. 32.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
33. 33.True or false: “name-calling” makes a conflict worse. (a) False (b) True
34. 34.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
35. 35.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) listening without blame (d) spreading gossip
36. 36.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) apologising sincerely (d) shouting back
37. 37.Which of these helps solve a conflict? (a) apologising sincerely (b) shouting back (c) spreading gossip (d) taking sides at once
38. 38.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) shouting back (d) name-calling
39. 39.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 1 (d) step 2
40. 40.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) bringing up old fights (d) using a calm voice

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