Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 323 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
2. 2.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
3. 3.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
4. 4.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) taking sides at once (d) finding a middle way
5. 5.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) spreading gossip (d) listening without blame
6. 6.True or false: “shouting back” helps solve a conflict. (a) True (b) False
7. 7.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
8. 8.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
9. 9.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
10. 10.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
11. 11.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 3 (d) step 2
13. 13.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) shouting back (d) focusing on the problem
14. 14.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
15. 15.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) apologising sincerely (d) spreading gossip
16. 16.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
17. 17.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) taking sides at once (d) using a calm voice
18. 18.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) bringing up old fights (d) focusing on the problem
19. 19.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
20. 20.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
22. 22.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
23. 23.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 2 (d) step 3
24. 24.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
25. 25.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) focusing on the problem (d) finding a middle way
26. 26.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) name-calling (d) bringing up old fights
27. 27.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
28. 28.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
29. 29.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
30. 30.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
31. 31.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
32. 32.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
33. 33.Which of these helps solve a conflict? (a) shouting back (b) listening without blame (c) walking off in anger (d) taking sides at once
34. 34.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) finding a middle way (d) walking off in anger
35. 35.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
36. 36.True or false: “name-calling” helps solve a conflict. (a) True (b) False
37. 37.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
38. 38.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with a winner and loser (d) with silence
39. 39.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) using a calm voice (d) apologising sincerely

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