Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 324 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
2. 2.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) bringing up old fights (d) saying “I feel…”
3. 3.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) taking sides at once (d) apologising sincerely
4. 4.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
5. 5.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
7. 7.True or false: “shouting back” makes a conflict worse. (a) False (b) True
8. 8.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
9. 9.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
10. 10.Which of these makes a conflict worse? (a) listening without blame (b) walking off in anger (c) using a calm voice (d) focusing on the problem
11. 11.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
12. 12.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
13. 13.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
14. 14.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
15. 15.Which of these helps solve a conflict? (a) shouting back (b) using a calm voice (c) spreading gossip (d) name-calling
16. 16.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
17. 17.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
18. 18.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
19. 19.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
20. 20.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 2 (d) step 3
21. 21.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) finding a middle way (d) name-calling
22. 22.Which of these helps solve a conflict? (a) saying “I feel…” (b) bringing up old fights (c) name-calling (d) spreading gossip
23. 23.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
24. 24.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
25. 25.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
26. 26.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
27. 27.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
28. 28.Which of these helps solve a conflict? (a) bringing up old fights (b) listening without blame (c) spreading gossip (d) shouting back
29. 29.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
30. 30.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
31. 31.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
32. 32.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
33. 33.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
34. 34.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
35. 35.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) shouting back (d) apologising sincerely
36. 36.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) taking sides at once (d) focusing on the problem
37. 37.Which of these makes a conflict worse? (a) focusing on the problem (b) bringing up old fights (c) saying “I feel…” (d) using a calm voice
38. 38.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) saying “I feel…” (d) listening without blame
39. 39.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) walking off in anger (d) shouting back

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