Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 325 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
3. 3.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with silence (d) with a fight
4. 4.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
5. 5.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
6. 6.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
7. 7.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
8. 8.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
9. 9.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
10. 10.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
11. 11.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) walking off in anger (d) name-calling
12. 12.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
13. 13.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) name-calling (d) using a calm voice
14. 14.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
15. 15.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) focusing on the problem (d) name-calling
16. 16.True or false: “name-calling” makes a conflict worse. (a) False (b) True
17. 17.True or false: “shouting back” helps solve a conflict. (a) False (b) True
18. 18.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 3 (d) step 1
19. 19.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
21. 21.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) taking sides at once (d) using a calm voice
22. 22.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) saying “I feel…” (d) focusing on the problem
23. 23.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) shouting back (d) bringing up old fights
24. 24.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) bringing up old fights (d) spreading gossip
25. 25.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
26. 26.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
27. 27.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) listening without blame (d) name-calling
28. 28.Which of these makes a conflict worse? (a) apologising sincerely (b) walking off in anger (c) finding a middle way (d) focusing on the problem
29. 29.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
30. 30.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
31. 31.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) bringing up old fights
32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
34. 34.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
35. 35.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
36. 36.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 2 (d) step 4
37. 37.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
38. 38.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
39. 39.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
40. 40.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3

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