Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 326 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
2. 2.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
3. 3.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
4. 4.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) walking off in anger (d) using a calm voice
5. 5.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
6. 6.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
7. 7.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) finding a middle way (d) name-calling
8. 8.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
9. 9.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
10. 10.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time
11. 11.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
12. 12.Which of these makes a conflict worse? (a) bringing up old fights (b) focusing on the problem (c) finding a middle way (d) saying “I feel…”
13. 13.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) using a calm voice (d) walking off in anger
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
15. 15.True or false: “shouting back” makes a conflict worse. (a) False (b) True
16. 16.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
17. 17.Which of these helps solve a conflict? (a) finding a middle way (b) taking sides at once (c) walking off in anger (d) shouting back
18. 18.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
19. 19.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
20. 20.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) listening without blame (d) focusing on the problem
21. 21.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
22. 22.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) saying “I feel…” (d) spreading gossip
24. 24.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
26. 26.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
27. 27.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) apologising sincerely (d) walking off in anger
28. 28.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) listening without blame (d) focusing on the problem
29. 29.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
30. 30.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
31. 31.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
32. 32.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) spreading gossip (d) apologising sincerely
33. 33.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) shouting back (d) spreading gossip
34. 34.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
35. 35.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
36. 36.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
37. 37.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
38. 38.True or false: “shouting back” helps solve a conflict. (a) True (b) False
39. 39.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
40. 40.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) listening without blame (d) taking sides at once

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