Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 327 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) using a calm voice (d) shouting back
2. 2.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
3. 3.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) taking sides at once (d) name-calling
4. 4.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) spreading gossip (d) listening without blame
5. 5.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
6. 6.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) focusing on the problem (d) name-calling
7. 7.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) bringing up old fights (d) listening without blame
8. 8.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
9. 9.Which of these helps solve a conflict? (a) using a calm voice (b) bringing up old fights (c) walking off in anger (d) spreading gossip
10. 10.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
11. 11.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
12. 12.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
13. 13.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
14. 14.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
15. 15.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
16. 16.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
17. 17.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
18. 18.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
20. 20.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) spreading gossip (d) saying “I feel…”
21. 21.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
22. 22.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
23. 23.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
24. 24.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
25. 25.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
26. 26.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) taking sides at once (d) listening without blame
27. 27.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
28. 28.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
29. 29.Which of these helps solve a conflict? (a) walking off in anger (b) apologising sincerely (c) bringing up old fights (d) shouting back
30. 30.Which of these helps solve a conflict? (a) shouting back (b) finding a middle way (c) spreading gossip (d) walking off in anger
31. 31.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
32. 32.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
33. 33.True or false: “name-calling” helps solve a conflict. (a) True (b) False
34. 34.Which of these makes a conflict worse? (a) spreading gossip (b) listening without blame (c) using a calm voice (d) finding a middle way
35. 35.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
36. 36.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
37. 37.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) shouting back (d) focusing on the problem
38. 38.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
39. 39.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
40. 40.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) focusing on the problem (d) taking sides at once

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