Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 328 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
2. 2.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
3. 3.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
4. 4.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
5. 5.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
6. 6.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 1 (d) step 3
7. 7.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 4 (d) step 1
8. 8.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
9. 9.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
10. 10.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
11. 11.Which of these makes a conflict worse? (a) name-calling (b) apologising sincerely (c) using a calm voice (d) listening without blame
12. 12.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
13. 13.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
14. 14.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) finding a middle way (d) taking sides at once
15. 15.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
16. 16.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) shouting back (d) focusing on the problem
17. 17.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
18. 18.True or false: “shouting back” makes a conflict worse. (a) True (b) False
19. 19.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
20. 20.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
21. 21.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
22. 22.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
23. 23.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
24. 24.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
25. 25.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
26. 26.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) spreading gossip (d) finding a middle way
28. 28.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) the leader picks alone (d) scrap the project
29. 29.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
30. 30.Which of these helps solve a conflict? (a) shouting back (b) listening without blame (c) name-calling (d) bringing up old fights
31. 31.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) shouting back (d) apologising sincerely
32. 32.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
33. 33.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) shouting back (d) apologising sincerely
34. 34.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) using a calm voice (d) listening without blame
35. 35.Which of these helps solve a conflict? (a) bringing up old fights (b) saying “I feel…” (c) walking off in anger (d) name-calling
36. 36.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
37. 37.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
38. 38.Which of these helps solve a conflict? (a) walking off in anger (b) apologising sincerely (c) shouting back (d) taking sides at once
39. 39.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
40. 40.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False

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