Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 329 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
2. 2.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
3. 3.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
4. 4.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) spreading gossip (d) listening without blame
5. 5.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) saying “I feel…” (d) using a calm voice
6. 6.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
7. 7.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 1 (d) step 2
8. 8.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
9. 9.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
10. 10.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) apologising sincerely (d) focusing on the problem
12. 12.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
13. 13.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
14. 14.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
15. 15.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
16. 16.Which of these makes a conflict worse? (a) using a calm voice (b) walking off in anger (c) finding a middle way (d) apologising sincerely
17. 17.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
18. 18.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) taking sides at once (d) apologising sincerely
19. 19.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
20. 20.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
21. 21.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) using a calm voice (d) taking sides at once
22. 22.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) bringing up old fights (d) walking off in anger
23. 23.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
24. 24.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
25. 25.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
26. 26.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
27. 27.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) listening without blame (d) name-calling
28. 28.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
29. 29.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
30. 30.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
31. 31.Which of these helps solve a conflict? (a) saying “I feel…” (b) spreading gossip (c) name-calling (d) taking sides at once
32. 32.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
33. 33.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
34. 34.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) saying “I feel…” (d) finding a middle way
35. 35.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) using a calm voice (d) spreading gossip
36. 36.True or false: “name-calling” makes a conflict worse. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) listening without blame (b) spreading gossip (c) name-calling (d) walking off in anger
38. 38.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
39. 39.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
40. 40.True or false: “name-calling” helps solve a conflict. (a) False (b) True

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