Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 331 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) spreading gossip (d) taking sides at once
2. 2.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
4. 4.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) walking off in anger (d) finding a middle way
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) walking off in anger (d) saying “I feel…”
6. 6.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
7. 7.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) shouting back (d) using a calm voice
8. 8.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
9. 9.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
10. 10.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
11. 11.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
13. 13.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) saying “I feel…” (d) spreading gossip
14. 14.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
15. 15.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) use the louder one’s (d) scrap the project
16. 16.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
17. 17.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
18. 18.Which of these helps solve a conflict? (a) walking off in anger (b) listening without blame (c) bringing up old fights (d) shouting back
19. 19.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
20. 20.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
21. 21.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
22. 22.True or false: “name-calling” helps solve a conflict. (a) True (b) False
23. 23.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
24. 24.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
25. 25.Which of these makes a conflict worse? (a) taking sides at once (b) listening without blame (c) apologising sincerely (d) using a calm voice
26. 26.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
27. 27.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
28. 28.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
29. 29.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
30. 30.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) bringing up old fights (d) apologising sincerely
31. 31.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
32. 32.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
33. 33.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
34. 34.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2
35. 35.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 2 (d) step 3
36. 36.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
37. 37.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) walking off in anger (d) finding a middle way
38. 38.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan

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