Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 332 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
2. 2.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) name-calling (d) listening without blame
3. 3.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
4. 4.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
5. 5.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) focusing on the problem (d) shouting back
7. 7.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
8. 8.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
9. 9.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) focusing on the problem (d) shouting back
10. 10.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
11. 11.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
12. 12.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
13. 13.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
14. 14.Which of these makes a conflict worse? (a) name-calling (b) apologising sincerely (c) finding a middle way (d) listening without blame
15. 15.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
16. 16.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
17. 17.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
18. 18.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
19. 19.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
20. 20.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) shouting back (d) using a calm voice
21. 21.Which of these helps solve a conflict? (a) finding a middle way (b) taking sides at once (c) walking off in anger (d) spreading gossip
22. 22.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
23. 23.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
24. 24.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
25. 25.True or false: “shouting back” helps solve a conflict. (a) False (b) True
26. 26.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) taking sides at once (d) using a calm voice
27. 27.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 3 (d) step 2
28. 28.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
29. 29.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) listening without blame (d) using a calm voice
30. 30.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
31. 31.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
32. 32.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
34. 34.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) the leader picks alone (d) scrap the project
35. 35.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
36. 36.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
37. 37.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
38. 38.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
39. 39.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 2 (d) step 4
40. 40.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True

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